iBloom

Dear Clement, I appreciate your feedback, but I would like to clarify a few points. We came in touch with you in April 2025 to provide sketches for a garden outlay, with the actual construction taking place in April 2026. Our company was to do both tasks. The timeframe provided gave both parties ample time to communicate and finalise the drawings before construction with no stress and still in a timely manner. Our goal was to have the sketches ready 6 months in advance before construction, send in all permits and start the actual construction in April 2026. Unfortunately, and already within the first few of days of meeting each other, there were frequent contacts outside of working hours and on holidays, which made it difficult to manage the project effectively and exposed boundaries that are important for a healthy working relationship. For example, if i am with another client, they will have my undivided attention. It is not necessary to find 10 missed calls before it is even lunch-time, because you wanted to 'check-in' months before your sketches were due. It is also not necessary or courteous to call non-stop over the weekend or over Easter holidays just to ask how its going. We provided you with updates, call-backs and emails in every opportunity we had. When i was not able to respond to your numerous missed calls for a day or two, you would put other people to call us and message to check if we would pick up. Then you would send long text messages about how disappointed you are and still we answered every single one of those too. We were the ones to inform you that, since you wanted the sketches immediately and you could not work with our timelines, it was best to part ways. It is disappointing to read your feedback, making it sound like we started a project and we left it in the middle, when in reality we had only just met and we parted ways soon after, as our expectations were not aligned.